Terms of Service

Cookie Policy, Acceptable Use Policy and Data Processing Agreement: see the Policies page.

Last Updated: July 21, 2026

1. Introduction

Welcome to HIIPE.io. These Terms of Service ("Terms") are a legal agreement between you and HIIPE.io SAS ("HIIPE", "we", "us", or "our"), a French company registered under RCS Paris 100 237 593, with its registered office at 60 rue François Ier, 75008 Paris, France.

HIIPE is a fan data capture and direct messaging platform that helps creators build and engage with their fanbase. By accessing or using our platform, you agree to be bound by these Terms.

IMPORTANT: Please read these Terms carefully. By clicking "I Agree", creating an account, or using HIIPE, you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use HIIPE.

2. Definitions

"Creator" means any individual or entity that creates an account on HIIPE to capture fan data and send direct messages.

"Fan" means any individual who submits their information through a Creator's Capture Link, or whose information a Creator lawfully imports or connects into HIIPE.

"Capture Link" means a unique URL created by a Creator to collect Fan information.

"Direct Messaging" means SMS and/or email communications sent through HIIPE. (Additional channels may be added over time; where a channel is not yet available, it is not covered by these Terms until launched.)

"Credits" means the pay-per-use units required to send Direct Messages.

"Content" means any text, images, links, or other materials uploaded to or sent through HIIPE.

"Connected Store" means a third-party e-commerce store (for example, Shopify) that a Creator connects to their HIIPE Bio Link to display products.

"Imported Data" means Fan data that a Creator uploads to HIIPE from a source they already control (for example, an existing email list).

"Platform" means the HIIPE website, applications, and all related services.

3. Eligibility

You must be at least 18 years old to use HIIPE. By using our Platform, you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms. HIIPE is not intended for use by anyone under 18.

4. Account Registration

4.1 Creator Accounts

To use HIIPE as a Creator, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration, including the identity information required under Section 7.3 (your legal name or entity name and country), so that Fans can be told who controls their data.
  • Keep your account information updated.
  • Maintain the security of your password and account.
  • Accept responsibility for all activities under your account.

You may register using email/password or through Google Single Sign-On (SSO). If using Google SSO, you authorize us to access basic profile information from your Google account.

4.2 Fans

Fans do not create accounts. When a Fan submits their information through a Creator's Capture Link, they agree to receive Direct Messages from that Creator on the channels they consented to, and acknowledge HIIPE's processing of their data as described in our Privacy Policy and in the Creator's data notice.

5. Our Services

HIIPE provides Creators with tools to:

  • Create and share Capture Links to collect Fan information
  • Manage their fanbase through a dashboard
  • Send Direct Messages (SMS, email) to their Fans, on the channels each Fan has consented to
  • Track engagement and analytics
  • Display products from a Connected Store on their Bio Link
  • Import Fan data they already control, subject to Section 7.4
  • (Future) Sell merchandise and tickets through integrated partners

6. Subscriptions, Credits, and Payments

6.1 Subscription Plans

HIIPE offers subscription plans with varying features and limits. Current pricing is available at hiipe.io/pricing. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

6.2 Direct Messaging Credits

Sending Direct Messages requires Credits. Credits are purchased separately from subscriptions and are deducted based on the channel used and message length. Credit pricing is available on our pricing page. Credits are non-transferable between accounts.

6.3 E-commerce: Two Distinct Models

HIIPE supports two different commercial arrangements, and they are treated differently:

(a) Connected Store (display only). Where you connect a third-party store such as Shopify to display products on your Bio Link, all purchases are completed on that third party's checkout. HIIPE does not process, hold, or touch any payment, and HIIPE takes no commission on those sales. The third party is responsible for the transaction, its own terms, and its own consumer obligations.

(b) Sale through the Platform. Where HIIPE provides an integrated checkout for merchandise or tickets sold through the Platform, HIIPE may charge a commission. Commission rates will be displayed before you list items for sale. By using these features, you agree to the applicable commission structure.

6.4 No Refunds

All subscription fees and Credit purchases are non-refundable, except where a refund is required by applicable mandatory law (including consumer withdrawal rights, see Section 14.3). You may cancel your subscription at any time, but you will not receive a refund for any unused portion of your subscription period or unused Credits except as required by such law.

6.5 Price Changes

We may change our pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following 30 days' notice. Continued use after the price change constitutes acceptance.

7. Creator Responsibilities

As a Creator using HIIPE, you are responsible for:

7.1 Lawful Use

  • Complying with all applicable laws, including data protection regulations (GDPR, and equivalent laws in the countries where you operate)
  • Obtaining valid, channel-specific consent from Fans before collecting their data and before messaging them on a given channel
  • Complying with anti-spam and electronic-marketing laws when sending Direct Messages

7.2 Content Responsibility

  • You are solely responsible for all Content you create, upload, or send through HIIPE
  • You must comply with our Acceptable Use Policy
  • You must not send spam, misleading, or harmful messages to Fans

7.3 Data Controller Obligations and Identity

Under GDPR, you (the Creator) are the Data Controller for Fan data you collect, import, or connect. HIIPE acts as your Data Processor for that data, except for the limited purposes for which HIIPE is an independent controller as set out in Section 11 and in the Data Processing Agreement.

This means you determine why and how Fan data is used, and you bear primary responsibility for compliance. In particular:

  • You must provide Fans with the information required by law about who controls their data. HIIPE will help you meet this obligation by generating, on your behalf and from the identity details you provide, a Fan-facing data notice that names you as the controller.
  • You must provide accurate identity information (your legal name or entity name, country, and a contact point for data requests) and keep it current. You warrant that this information is accurate.

Fan data is not "owned" by anyone in the property sense, personal data belongs to the Fan as data subject, whose rights override both you and HIIPE. As between you and HIIPE: you are the controller, you decide, and HIIPE does not repurpose Fan data for its own marketing or sell it. See our Data Processing Agreement for details.

7.4 Imported and Connected Data

If you import Fan data into HIIPE, or connect a store or third-party source from which Fan data flows into HIIPE, you represent and warrant that:

  • You are the Data Controller for that data, and you are importing or connecting it only to continue your own relationship with those Fans (migration, not transfer). You may not import or connect data that was collected by, or on behalf of, a different controller.
  • The data was collected lawfully and each Fan gave valid, channel-specific consent (or another valid legal basis exists) for the purposes and channels you now intend to use.
  • Any consent timestamps, channel markers, and provenance information you provide are genuine and accurate.

You agree that HIIPE will only make a Fan messageable on a given channel where per-channel consent evidence is present for that Fan; HIIPE will drop, and not make messageable, any record lacking such evidence.

You agree to indemnify HIIPE (see Section 12) for any claim arising from data you import or connect in breach of this Section.

8. Terms for Fans

8.1 What You Agree To

When you submit your information through a Creator's Capture Link, you:

  • Consent to that Creator contacting you, on the channels you selected or that were disclosed to you (currently SMS and/or email)
  • Acknowledge that HIIPE processes your data on behalf of the Creator
  • Confirm that you are 18 years or older

8.2 Your Rights

You have the right to:

  • Unsubscribe from a Creator's messages at any time and per channel, reply STOP to any SMS to stop SMS, or use the unsubscribe link in any email to stop email
  • Request deletion of your data by contacting the Creator, or privacy@hiipe.io
  • Access your data and exercise your other rights under GDPR as detailed in our Privacy Policy and in the Creator's data notice

8.3 Data Protection

Your data is never sold to third parties. It is used solely by the Creator whose link you used (or who lawfully holds your data), processed through HIIPE's platform. Creators may not sell or share your data with other Creators or third parties, and HIIPE does not combine your data across different Creators.

9. Intellectual Property

9.1 HIIPE's IP

HIIPE and its licensors own all rights to the Platform, including software, design, logos, and documentation. These Terms do not grant you any ownership rights to HIIPE's intellectual property.

9.2 Your Content

You retain ownership of Content you upload to HIIPE. By uploading Content, you grant HIIPE a worldwide, non-exclusive, royalty-free license to use, host, store, and display your Content solely for the purpose of providing the Platform to you.

9.3 Fan Data

As between you and HIIPE, you are the Data Controller for Fan data collected through your Capture Links or lawfully imported or connected by you. HIIPE does not claim any right to use your Fan data for its own marketing, to sell it, or to combine it with other Creators' data. HIIPE's only own-account processing of Fan data is the limited independent-controller processing described in Section 11 and the Data Processing Agreement (security, fraud prevention, billing, and genuinely aggregate statistics that do not identify individual Fans).

10. Acceptable Use

You must comply with our Acceptable Use Policy, which prohibits spam, adult or sexually explicit content, hate speech, harassment or threats, illegal activity, content that exploits or harms minors, intellectual property infringement, and malware, phishing, or fraudulent content. The full Acceptable Use Policy is available at hiipe.io/policies and is incorporated into these Terms by reference.

11. HIIPE's Roles (Processor and Independent Controller)

To be transparent about the capacity in which HIIPE acts:

HIIPE acts as your Processor, processing Fan data only on your documented instructions, for: storing Fan data, delivering your Direct Messages, operating the Bio Link and CRM, importing data you control, and providing you with analytics about your own fanbase.

HIIPE acts as an independent Controller, for its own limited and necessary purposes, only for: (a) securing the Platform and preventing fraud and abuse; (b) billing, accounting, and tax; and (c) producing genuinely aggregate or statistical information that does not identify individual Fans. HIIPE does not use Fan data to market to Fans and does not sell Fan data.

This division is set out in full in the Data Processing Agreement, which prevails over these Terms on data-protection matters.

12. Limitation of Liability

12.1 Liability Cap

Subject to Section 12.3, and to the maximum extent permitted by applicable law, our total aggregate liability to you for any claims arising from or related to these Terms or your use of HIIPE shall not exceed the greater of (a) the total fees you paid to HIIPE in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100).

12.2 Exclusion of Damages

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, business interruption, or reputational harm, regardless of whether we were advised of the possibility of such damages.

12.3 Exceptions

Nothing in these Terms limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) our own breaches of applicable data protection law in our capacity as controller; or (d) any other liability that cannot be excluded or limited under applicable French or EU law.

12.4 Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or secure.

13. Indemnification

You agree to indemnify and hold HIIPE, its officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of the Platform
  • Your Content or messages sent to Fans
  • Your violation of these Terms or applicable law
  • Fan data you imported or connected in breach of Section 7.4, including any inaccurate or fabricated consent records or provenance information
  • Any claim by a Fan or third party related to your activities

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of France, without regard to conflict of law principles.

14.2 Jurisdiction

Subject to Section 14.3, any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Paris, France.

14.3 Consumer Rights

If you are a consumer or non-professional in the European Union, nothing in these Terms affects your rights under mandatory consumer protection laws in your country of residence, including any right of withdrawal and any right to bring proceedings in the courts of your place of residence.

Where you purchase digital content or services that begin immediately, you may be asked to acknowledge that performance begins at once and that you thereby waive the 14-day right of withdrawal for that content; that waiver applies only where you have expressly given it.

15. Termination

15.1 By You

You may close your account at any time through your account settings or by contacting support@hiipe.io. Subscription fees already paid are non-refundable except as required by law.

15.2 By HIIPE

We may suspend or terminate your account immediately, without notice, if you violate these Terms or the Acceptable Use Policy. We may also terminate accounts for prolonged inactivity or at our discretion with 30 days' notice.

15.3 Effect of Termination

Upon termination:

  • Your right to use the Platform ends immediately
  • Your Fan data will be handled as set out in the Data Processing Agreement (exported to you on request, then deleted, save for genuinely aggregate statistics that do not identify individual Fans and any records HIIPE must retain by law or to defend legal claims)
  • Unused Credits are forfeited
  • Sections that should survive termination (including liability, indemnification, and governing law) will remain in effect

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or through the Platform at least 30 days before the changes take effect. Your continued use after the changes take effect constitutes acceptance. If you do not agree to the updated Terms, you must stop using HIIPE and close your account.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, and Data Processing Agreement, constitute the entire agreement between you and HIIPE.

17.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or successor in connection with a merger, acquisition, or sale of assets.

18. Contact Us

If you have questions about these Terms, contact us at:

HIIPE.io SAS

60 rue François Ier

75008 Paris, France

Email: legal@hiipe.io

RCS Paris: 100 237 593

[ End of Terms of Service ]